FAQ
Questions before you open another vendor tab.
Short answers on what this atlas is, who it is for, and how a founding partner can sit in a catalog without owning every square.
- What is My AI Stack?
- A public field guide that maps customer journeys and touchpoints to off-the-shelf AI tools. It is for digital agencies, SME owners, CxOs, consultants, and investors who need the right tool on a specific customer moment — not another unsorted directory.
- How do I choose AI tools for a customer journey?
- Open a journey, pick the stage that leaks money or trust, name the touchpoint job, then read the suggested stack. Buy for that job. A writing assistant is a poor website agent; a helpdesk bot is a poor brand representative.
- Is HEA-World the only tool listed?
- No. HEA-World is a founding partner and is labelled as such. It appears where a governed website or conversational agent is the honest fit. The catalog also includes support, CRM, revenue execution, research, meetings, and AI-search visibility tools.
- Who is My AI Stack for?
- Digital agencies briefing clients, SME owners who need a short practical stack, CxOs governing customer-facing AI, consultants running stack workshops, and investors or operating partners looking for AI value creation in portfolio companies.
- How is this different from an AI tool directory?
- Directories sort by vendor category. This atlas sorts by the customer’s job at a touchpoint. Rankings are not for sale. If a founding partner’s product is listed, that relationship is disclosed.
- Can agencies use this with clients?
- Yes. Use a journey as the workshop canvas, vote the two leaky touchpoints, then place one primary tool plus a fallback. Leave with a one-page map, not a transformation roadmap.
- Do you sell placements or rankings?
- No. The catalog is editorial and incomplete on purpose. Suggest a mapping via the contact form, or submit a product for review — it will not buy a rank.
- Can I submit my AI product?
- Yes. Use the solution submission form. It emails the founding partners for editorial review. A listing is not automatic and not for sale — the product has to finish a real customer-touchpoint job.
- Does HEA-World replace a contact centre?
- No. HEA-World is a brand-owned conversational front door. Compare Ada, NiCE Cognigy and Kore.ai when the job is enterprise customer-facing CX across web, messaging and voice. Compare Genesys Cloud CX or Parloa when the job is the contact centre itself. Those are important alternatives — HEA-World does not claim to replace them.
- Why aren't Moveworks, Aisera, Cohere or Decagon listed?
- On purpose. Moveworks and Aisera automate internal IT and HR, not a public brand-owned conversation. Cohere North and Decagon are platform or infrastructure choices when the buyer is building, not buying a ready customer-facing conversational product. They are documented exclusions, not forgotten names. Wonderful AI OS is listed separately: an enterprise operating layer with a published customer-service programme — compare it there, not as a brand-owned front door.
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